privacy policy

 Last update date : ‏13‏/02‏/2023


User privacy policy for the (FAMCARE ) platform:

The Family Digital Platform (FAMECARE) hereinafter referred to as (FAMCARE) or the possessive pronoun ( us ) or the speaker’s pronoun (we )” , is a unique digital platform specialized in the field of providing family and psychological counseling services to all family members the user/s ” , By linking them with a group of specialists in the field of family and psychological counseling, service providers ” . Through the possibility of communicating with specialists and consultants specialized in the field and asking them or holding sessions with them via text, audio and video conversations, conducting psychological tests, qualifying courses and other services, provided at subsidized prices within the reach of all segments of society, and we at (FAMECARE) are committed to protecting and respecting the privacy of all customers Through the platform at the highest level of confidentiality, this policy describes the information that we collect, how to use it, and defines – in addition to the requirements that may appear within the platform – the basis for dealing and the limits of responsibilities between us and the user who is the “consultant” .

So we kindly ask you to read it very carefully; By registering in (FAMECARE) , you agree to what is included in this policy and other requirements contained in the platform .

Note : The (FAMCARE) platform confirms the commitment of its policy and privacy standards to the European General Data Protection Regulation (GDPR) , and the protection measures under this regulation apply to all (FAMCARE) services and users around the world .

1.Information we collect about you:

In order to achieve the purposes of operating the platform and achieving the highest level of service and preserving the rights of all its dealers; We may collect your personal and non-personal information and contact information (eg your name, phone number, age, marital status, address), as well as information related to billing and payment purposes, personal treatment profile information, information exchanged between the user and the service provider and the content of treatment sessions, treatment diagnosis. (FAMCARE) does not consider information that has been anonymised from any third party as personal information, and we also confirm that no information will be collected about you unless it was submitted voluntarily and with your consent, and that all that information will remain confidential and we do not share it with any parties unless You agree to that .

2.How we collect and use your information :

Without providing your information to (FMACARE) , you are not entitled to access the platform, benefit from its services, contact us, write to us, correspond with service providers, or benefit in any way from the platform. Accordingly, we collect personal information through several sources, namely as follows :

·        Registration account :

 When you sign up for an account on the (FAMCARE) platform, we ask for and collect your personal information, such as your name, mobile number, home address, age, qualification, and other information. We need this information to provide you with services. Other personal information such as name, address, and credit card payment information for payment processing .

·        Services provided on the platform :

We collect your information when you access the services provided on the platform, when you contact us or write to us, or through service providers through the services or when you take advantage of the treatment exercises and programs available on the platform, including – but not limited to – session information and the topics discussed in it And dialogues, progress reports and therapeutic interventions, impressions of the service provider and the user and next steps, and we will keep this information confidentially and securely and without sharing it with others .

·        Data recording :

When you use our services, we at (FAMCARE) use tools to analyze user behavior and data through our use of third-party services, and these tools are (Google Play services) , (Google Analytics for Firebase) , (Firebase Crashlytics ) and (UX cam). Where the behavior of users and their data are analyzed through these tools, by displaying them in whole rather than individually, as we do not use in this analysis any individual data such as the user name or contact numbers, in addition to that, we at (FAMCARE) keep a record of emails and chats to process and solve any problems you encounter .

·        Surveys :

 From time to time we may collect personal information from users via surveys. This information is only used to improve the content of our web pages and the quality of our service and is not shared with any third party .

·        Requests for information, news and other content :

 You can subscribe to receive information, news and other content related to new and existing services related to the FAMCARE platform and other information related to FAMCARE that may be of interest to you. When you sign up to receive this information, you will be asked to provide personal information, including your name, email address, and phone number .

·        Technical support requests :

 If you need technical support related to the FAMCARE platform , you will need to fill out a form for the purposes of identifying and clarifying your technical support request. When submitting a technical support request, you will be asked to provide personal information, including an email address and a description of the problem. We keep copies of all technical support requests and other information submitted with or related to these requests .

·        Third parties :

 We may collect your personal data from third parties, such as data brokers or data aggregators in the course of their business activities, including in connection with certain customer services. We may combine this data with information we have about you or use it separately for the purposes of our benchmarking and data analysis activities. We will always seek to verify that the third party has informed you in advance of its and FAMCARE’s use of this data .

·        Browser information and cookies :

 We use browser information ( for example, IP addresses and browser types ) , cookies, and pixel tags to determine what data or information should be displayed on your browser when you visit or use the FAMCARE Platform. We may also use browser information, cookies, and pixel tags ; To determine how you access the (FAMCARE) platform , and to determine whether you are a visitor to, or a user of, the platform; This is to help us improve our service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to manage and improve our services, and for other legal purposes. Please refer to the “Cookies” section below for more information .

We may use the personal information we collect about you for various purposes, including :

3.Cookies and Other Tracking Technologies :

A cookie is a small file that may be stored on and accessed from your device when you visit the Platform. Other tracking technologies work in a similar way to cookies and place small data files on your devices or monitor your activity on the Platform to enable us to collect information about how you use FAMCARE . This allows the Platform to recognize your device from the devices of other Platform users. The cookie information below also applies to other tracking technologies .

·        How do we use cookies ?

 FAMCARE uses cookies and other tracking technologies for the purpose of recognizing you and your interests, remembering your preferences, and tracking your use of the Platform. We also use cookies and other tracking technologies to control access to and protect certain content on the Platform and to process any requests you make to us .

In order to administer the Platform and for research purposes, FAMCARE also contracts with third party service providers to track and analyze statistical usage and volume information from users of the Platform. These third party service providers use persistent cookies to help us improve your user experience, manage the content of our Sites, and analyze how users browse and use the Sites .

·        Third Party Cookies :

“First party cookies” are cookies of (FMACARE) that are placed by (FAMCARE) on your device. “Third party cookies” are cookies placed on your device by a third party through the platform (FAMCARE). FAMCARE may ) contracting with third party service providers to send emails to users who provide us with their contact information.to help measure and improve the effectiveness of our email communications and/or to determine whether messages have been opened or links clicked, these third party service providers may Place cookies on the devices of these users .

For more information on how these companies collect and use information on our behalf, please refer to their privacy policies .

Please refer to our Cookie Policy for more information .

4.How do we share your personal information?

(FAMCARE) confirms that the protection of your personal information is a top priority for us even with your written permission to share it, and we undertake not to disclose any of this information or even declare that you are a user of the platform without your written permission, or in one of the following cases :

·        Supporting entities :

In (FAMCARE) , we share your personal information – the necessary ones – with some of the entities that support the platform, and who provide direct support to it and its users, and for example, those entities contribute to paying the value of some sessions for a specific category of users if you belong to that category that have been set, bearing in mind that our sharing of your data with them will be within the limits of information necessary to provide support only .

·        Third party service providers performing services on our behalf :

We share personal information with certain third-party service providers who help us provide services and who have duties of confidentiality. For example, we may use third parties to host the Services, to send you email updates about the Services or to remove redundant information from user lists .

·        Other users :

Depending on how you interact with the Services, your personal information may be shared with other users, such as peers and other users who participate in the boards you post information on, and we may share your information with your treatment partner, such as when you and a family member decide to attend individual or joint sessions As part of the treatment, we may share the information you give us in these sessions as part of the treatment .

·        Service Providers :

By choosing one of the services provided by the platform, we may share your personal information with the service provider to facilitate the process of providing the service, such as giving the specialist or consultant you accept to provide the service to you access to this information, or in cases where the service provider may need to discuss some session information Treatment with other service providers with the aim of achieving the highest level of service, except for your real name, which requires your own approval .

·        legal purposes :

We will disclose your personal information as we believe necessary to respond to a subpoena, regulation, data protection agency order, legal process, governmental request, or other legal or regulatory process. We may share your personal information if the service provider has reasonable grounds to believe that you are about to harm yourself or others. We and he are obligated to take legal action, notify the competent authority, and disclose any of this information as needed. We may also share your information as needed to follow up on available remedies or limit of damages that we may incur .

We also assure you that we and all our employees and service providers are committed to complying with this policy and other policies, and we always strive to protect your privacy as much as possible even with your written permission to share this information .

5.Legal basis for data processing :

Our processing of your personal data for the above-mentioned purposes is based on the following :

6.Security of your personal information :

We use reasonable security measures intended to protect the security of information provided by you through the Platform or Services. However, the security of information transmitted over the Internet cannot be guaranteed. Therefore, to protect you and your personal information, we may suspend your use of the Services or the Platform, without prior notice, pending an investigation, if there is any suspicion of any breach of security, and we assure you that we will never ask for your login information or your credit card information. In any unsecured or unsolicited communication (e-mail, phone, etc.) .

·        Your responsibilities :

 Users of the Services are responsible for maintaining the security of any password, user ID, or other form of authentication and participating in accessing password-protected or secure areas of any of the Services .

·        Unauthorized access :

 Access to and use of password-protected and/or secure areas of the Services is restricted to authorized users only. Unauthorized access to these areas is prohibited .

·        Encryption and firewalls :

Chat texts are encrypted during transmission. We use the standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All scripts are kept on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls, and passwords .

·        Notice of Violations and Breach :

In the event of any breach or breach of security that constitutes a potential danger to your personal information, (FAMCARE) ensures that the competent authorities are notified of the breach and breach within ( 72) hours of discovering the incident, and in the event that a breach or breach of security is judged and is likely to pose a risk As a matter of concern to your rights and freedoms, FAMCARE will take all reasonable efforts to contact you and inform you of the violation and its potential impact .

7.Storing your information :

We will store your information securely and confidentially, and we will also store your user account file and your associated personal information, message texts and conversations you have had on the Platform, as necessary, for the duration of the relevant business relationship and we can keep it for a period longer than the period of the business relationship when needed For legitimate commercial and/or legal purposes, including but not limited to improving the level of security of the Platform, its users and its services, preventing fraud, preventing causing harm or misuse of the Platform’s services or offending service providers and other users, and for the regular maintenance of your financial records and ensuring that they are free The record of any financial dues to the platform, and to protect ourselves against legal claims or when you breach the terms and conditions stipulated for using the platform, or harm you with the material or moral returns of the (FAMCARE) platform, or to use it for the purpose of analysis or keeping historical records – unless the law requires a longer time to save these Information – Therefore, you have the right to ask us to delete your personal data only: (your name, mobile number, email, date of birth, qualifications, and bank information), and in this case ( FAMCARE) will make reasonable attempts to delete all of that data when it is not required by it, bearing in mind that we will keep a copy of it in our internal backup systems, which may require us some time to completely delete your data from our systems, and for requests to access, correct or delete information, please Review the “Your Rights” section of this Privacy Policy .

8.Limitations and Scope of Responsibility :

The user of the platform or the service providers is committed to professional ethics and behavior in providing or receiving the service and maintaining the privacy of the service providers and other users, and undertakes not to disclose or use any of the data or information that he obtains or views through providing the service through this platform, and he is solely responsible legally When it violates the rights of users or violates any of the provisions of this policy or other requirements contained in the site or the requirements and provisions imposed on it by us .

9.Links to other sites :

The Platform or Services may contain links and widgets related to third party websites and services (“Third Party Services”) with which we are not affiliated. A link to any third-party service does not imply that we endorse it or the quality or accuracy of the information provided on it. If you decide to visit any Third Party Services, you are subject to their privacy policy and practices and not to this Privacy Policy. We encourage you to carefully review the legal and privacy notices of all other Digital Services that you visit .

10.Children’s privacy :

We do not collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our users. The Platform is not directed to and is not intended for use by children under the age of 13. If you become aware that we have collected personal information from a child under the age of 13, please let us know by contacting us and we will delete that information .

11.International transportation :

Your information may be transferred to or maintained on computers located outside of your city or country. No matter where your data is stored, it will be held securely as described in this policy. Your acceptance of the terms and conditions that follow your submission of this information constitutes your consent to such transfers .

12.Unsubscribe :

If you opt-in to receive newsletters or alerts, or if you receive invitations from FAMCARE to take a survey or attend events and would prefer not to receive communications from us in the future, please review the message settings in your profile on the Platform to unsubscribe, or follow the instructions at the Unsubscribe link. The opt-in provided for in all marketing email communications from us .

13.Your rights :

You may have the right, under applicable law, to request access to the personal data we have collected about you for the purposes of reviewing, amending or requesting deletion. You may also have the right to request a copy of the personal data we have collected about you and to request that any errors therein be corrected. In certain cases, you can also request that we stop processing your personal data .

If you would like to make a request to access, review or correct your personal data or to discuss how we process it, please contact us. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as asking for a password or user ID, before granting you access to Your personal data. We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as required by applicable law. Different laws may prevent us from granting you access to your personal data or otherwise fully complying with your request depending on the circumstances and the request made, for example, if providing your information could reveal the identity of another person. At FAMCARE, we reserve the full right to charge an appropriate fee for complying with your request where permitted by applicable law and/or to refuse the request if it is improperly based, exaggerated or otherwise unacceptable, or if it is unlawful under applicable law. with it .

14.Updates to the privacy policy :

By using the Platform, you consent to our collection, use and storage of your personal data in the manner described in this Privacy Policy and elsewhere on the Platform. We reserve the right to make updates to this Privacy Policy from time to time, and we will notify you of any such updates by updating this Privacy Policy. In the event that we make material changes to this Privacy Policy that increase our rights to use personal data that we previously collected about you, we will seek your consent either through a message to your registered email address or by posting information about the changes in a prominent location on the Platform .

15.Contact us :

If you have any questions or concerns about this privacy policy or our practices related to privacy, please contact us through the form provided for that on the platform or by sending an email to the following address: [email protected], and you can also contact us directly via Through the following number : (+966570232320).