Last update date: 24/07/ 2023
Family Care platform (FAMECARE) Hereinafter referred to as (FAMCARE) or the possessive pronoun (us) or the first person pronoun (we) ”It is a unique digital platform specialized in providing family and psychological counseling services to all family members “User(s)” by linking them with a group of specialists in the field of family and psychological counseling “Service Providers” through the possibility of communicating with specialists and consultants specialized in the field and asking them or holding sessions with them through text, audio and video conversations, conducting psychological tests, qualifying courses and other services, provided at subsidized prices within the reach of all segments of society, we are in (FAMECARE) are committed to protecting and respecting the privacy of all dealers on the platform at the highest level of confidentiality. This policy describes the information we collect, how to use it, and identifies – in addition to the requirements that may appear within the platform – the basis for dealing and the limits of responsibilities between us and the user who is seeking advice.
So we kindly ask you to read it very carefully; By registering in(FAMECARE) You agree to what is included in this policy and other requirements contained in the platform.
note: FAMCARE confirms to adhere to its policy and privacy standards with the European General Data Protection Regulation (GDPR), and protection measures under this regulation apply to all (FAMCARE) services and users around the world.
In order to achieve the purposes of operating the platform and achieving the highest level of service and preserving the rights of all its dealers; We may collect your personal and non-personal information and contact information (eg your name, phone number, age, marital status, address), as well as information related to billing and payment purposes, personal treatment profile information, information exchanged between the user and the service provider and the content of treatment sessions, treatment diagnosis. And do not consider(FAMCARE) Information that has been anonymized from any third party from personal information, and we also confirm that no information will be collected about you unless you have provided it voluntarily and with your consent, and that all that information will remain confidential and we do not share it with any parties unless you agree on it.
without providing your information to(FMACARE), you are not entitled to access the platform, benefit from its services, contact us, write to us, correspond with service providers, or benefit in any way from the platform, and accordingly, we collect personal information through several sources, It is as follows:
When you sign up for your account on the platform(FAMCARE), we request and collect your personal information such as your name, mobile number, residential address, age, qualification, and other information, we need this information to provide you with services, and if you purchase paid services, such as holding sessions for example, other personal information such as name, address and payment information will be collected by credit card to process the payment.
We collect your information when you access the services provided on the platform, when you contact or write to us, or through service providers through the services, or when you take advantage of the treatment exercises and programs available on the platform, including – but not limited to – session information and the topics discussed in it And dialogues, progress reports and therapeutic interventions, impressions of the service provider and the user and next steps, and we will keep this information confidentially and securely and without sharing it with others..
When you use our services, we(FAMCARE) use tools to analyze users’ behavior and data through our use of third-party services, and these tools are (Google Play services), (Google Analytics for Firebase), (Firebase Crashlytics) and (UX cam), where users’ behavior and data are analyzed Through these tools, by displaying them as a whole and not individually, as we do not use in this analysis any individual data such as the user name or contact numbers, in addition to that, we at (FAMCARE) keep a record of emails and chats to address and solve any problems you encounter.
From time to time we may collect personal information from users via surveys. This information is only used to improve the content of our web pages and the quality of our service and is not shared with any third party.
You can subscribe to receive information, news, and other content related to new and existing services on the Platform(FAMCARE) and other information related to (FAMCARE) that may be of interest to you. When you sign up to receive this information, you will be asked to provide personal information, including your name, email address, and phone number.
If you need technical support related to a platform(FAMCARE), you will need to fill out a form for the purposes of identifying and clarifying your technical support request. When submitting a technical support request, you will be asked to provide personal information, including an email address and a description of the problem. We keep copies of all technical support requests and other information submitted with or relating to such requests.
We may collect your personal data from third parties, such as data brokers or data aggregators in the course of their business activities, including in connection with certain customer services. We may combine this data with information we have about you or use it separately for the purposes of our benchmarking and data analysis activities. We will always endeavor to verify that the third party has informed you in advance of its use and use(FAMCARE) for this data.
We use browser information(for example, IP addresses and browser types), cookies, and pixel tags to determine what data or information should be displayed on your browser when you visit or use the FAMCARE Platform. We may also use browser information, cookies, and pixel tags; To determine how you access the (FAMCARE) platform, and to determine whether you are a visitor to, or a user of, the platform; This is to help us improve our service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to manage and improve our services, and for other legal purposes. Please refer to the “Cookies” section below for more information.
A cookie is a small file that may be stored on and accessed from your device when you visit the Platform. Other tracking technologies work in a similar way to cookies and place small data files on your devices or monitor your activity on the Platform to enable us to collect information about how you use the(FAMCARE). This allows the Platform to recognize your device from the devices of other Platform users. The cookie information below also applies to other tracking technologies.
In order to administer the platform and for research purposes, you have contracted(FAMCARE) also work with third-party service providers to track and analyze statistical usage and volume information from users of the Platform. These third-party service providers use persistent cookies to help us improve your user experience, manage the content of our Sites, and analyze how users browse and use the Sites.
“First Party Cookies” are cookies(FMACARE) which you put (FAMCARE) on your device. “Third Party Cookies” are cookies that a third party places on your device through the FAMCARE platform. FAMCARE may contract with third-party service providers to send emails to users who provide us with their contact information. To help measure and improve the effectiveness of our email communications and/or to determine whether messages are opened or links clicked, these third-party service providers may place cookies on these users’ devices.
For more information on how these companies collect and use the information on our behalf, please refer to their privacy policies..
Emphasizes(FAMCARE) that the protection of your personal information is a top priority for us even with your written permission to share it, and we undertake not to disclose any of this information or even declare that you are a user of the platform without your written permission, or in one of the following cases:
We do in(FAMCARE) Share your personal information – the necessary ones – with some of the entities that support the platform, and who provide direct support to it and its users, and for example, those entities contribute to paying the value of some sessions for a specific category of users in the event that you belong to that category that has been Set it, bearing in mind that our sharing of your data with them will be within the limits of information necessary to provide support only.
We share personal information with certain third-party service providers who help us provide services and who have duties of confidentiality. For example, we may use third parties to host the Services, to send email updates about the Services, or to remove redundant information from user lists.
Depending on how you interact with the Services, your personal information may be shared with other users, such as peers and other users who participate in the boards you post information on, and we may share your information with your treatment partner, such as when you and a family member decide to attend individual or joint sessions As part of the treatment, we may share the information you give us in these sessions as part of the treatment.
By choosing one of the services provided by the platform, we may share your personal information with the service provider to facilitate the process of providing the service, such as giving the specialist or consultant you accept to provide the service to you access to this information, or in cases where the service provider may need to discuss some session information Treatment with other service providers with the aim of achieving the highest level of service, except for your real name, which requires your consent.
We will disclose your personal information as we believe necessary to respond to a subpoena, regulation, data protection agency order, legal process, governmental request, or other legal or regulatory process. We may share your personal information if the service provider has reasonable grounds to believe that you are about to harm yourself or others. We and he are obligated to take legal action, notify the competent authority, and disclose any of this information as needed. We may also share your information as needed to follow up on available remedies or limit damages that we may incur.
We also assure you that we and all our employees and service providers are committed to complying with this policy and other policies, and we always strive to protect your privacy as much as possible even with your written permission to share this information.
Our processing of your personal data for the above-mentioned purposes is based on the following:
We use reasonable security measures intended to protect the security of information provided by you through the Platform or Services. However, the security of information transmitted over the Internet cannot be guaranteed. Therefore, to protect you and your personal information, we may suspend your use of the Services or the Platform, without prior notice, pending an investigation, if there is any suspicion of any breach of security, and we assure you that we will never ask for your login information or your credit card information. In any unsecured or unsolicited communication (e-mail, phone, etc.).
Users of the Services are responsible for maintaining the security of any password, user ID, or other form of authentication and participating in accessing password-protected or secure areas of any of the Services..
Access to and use of password-protected and/or secure areas of the Services is restricted to authorized users only. Unauthorized access to these areas is prohibited.
Chat texts are encrypted during transmission. We use standard Secure Socket Layer encryption(SSL) that encodes the information for such transmissions. All scripts are kept on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls, and passwords.
In the event of any breach or breach of security that poses a potential risk to your personal information, the(FAMCARE) guarantees to notify the competent authorities about the violation and breach within (72) hours of discovering the incident, and in the event that a violation and breach of security is judged to pose a significant threat to your rights and freedoms, (FAMCARE) will take all reasonable efforts to contact you and inform you of the violation and its impact likely to him.
The user of the platform or the service providers is committed to professional ethics and behavior in providing or receiving the service and maintaining the privacy of the service providers and other users and undertakes not to disclose or use any of the data or information that he obtains or views through providing the service through this platform, and he is solely responsible legally When it violates the rights of users or violates any of the provisions of this policy or other requirements contained in the site or the requirements and provisions imposed on it by us.
We do not collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to become our users. The Platform is not directed to and is not intended for use by children under the age of 13. If you become aware that we have collected personal information from a child under the age of 13, please let us know by contacting us and we will delete that information.
Your information may be transferred to or maintained on computers located outside of your city or country. No matter where your data is stored, it will be held securely as described in this policy. Your acceptance of the terms and conditions following your submission of such information constitutes your consent to such transfers.
If you subscribe to a service to receive newsletters or alerts or if you receive invitations from(FAMCARE) To take a survey or attend events and would prefer not to receive communications from us in the future, please review the message settings in your profile on the Platform to unsubscribe, or follow the instructions on the unsubscribe link provided in all marketing email communications from us.
You may have the right, under applicable law, to request access to the personal data we have collected about you for the purposes of reviewing, amending, or requesting deletion. You may also have the right to request a copy of the personal data we have collected about you and to request that any errors therein be corrected. In certain cases, you can also request that we stop processing your personal data.
If you would like to make a request to access, review or correct your personal data or to discuss how we process it, please contact us. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as asking for a password or user ID, before granting you access to Your personal data. We will make reasonable attempts to promptly investigate, comply with, or otherwise respond to your requests as required by applicable law. Different laws may prevent us from granting you access to your personal data or otherwise fully complying with your request depending on the circumstances and the request made, for example, if providing your information could reveal the identity of another person. And in(FAMCARE) We reserve the full right to charge an appropriate fee for complying with your request where permitted by applicable law and/or to refuse the request if it is improperly founded, exaggerated, or otherwise unacceptable or if it is unlawful under applicable law.