Service Provider Terms

Terms of Use for the (FAMCARE) Users

Last update date:‏13‏/11‏/ 2023

These Terms represent a formal legal agreement “contract” between the platform(FAMCARE) and users, and the (FAMCARE) platform is an electronic platform “hereinafter referred to as (FAMCARE) or a possessive pronoun (us) or speaker pronoun (we)” that provides family and psychological counseling services to all family members “user/users”, by linking them With a group of specialists in the field of family and psychological counseling “service providers” through the possibility of communicating with specialists and consultants specialized in the field and asking them or holding sessions with them through text, audio or video conversations, and conducting psychological tests, rehabilitation courses, and other services, provided at subsidized prices within the reach of all Community layers.

Any use by you of the services provided by the platform(FAMCARE) constitutes your acceptance of this contract and its provisions, and accordingly, you must not use the platform if you do not agree to the terms contained in this contract.

The platform(FAMCARE) reserves its full right to modify or change these terms without any prior notice, and it is your responsibility as a user of the platform to review the terms and conditions of use periodically to see updates to the terms, we hope that you review our privacy policy to learn more about how we use the information provided to us by users of the platform.

First: Eligibility

In order to be able to use and benefit from this platform, you must have reached the age of majority (the legal age) according to the legal system to which you are subject, and if your age is between the age of thirteen and under the age of eighteen, you must obtain permission from your guardian or owner The authority to use the service, and you must be able and fully qualified to agree to the terms, conditions, obligations, undertakings and guarantees stipulated in the terms and conditions of this contract, as well as to adhere to and comply with them. You also acknowledge that you meet all eligibility requirements set forth in the terms and conditions of this Contract. The platform shall not bear any responsibility as a result of the use of the service by an unqualified person.

Second: Register the account

You will need to use the services(FAMCARE) to register by creating your own account on the platform. If you choose to create an account or profile on our platform, you agree to provide the personal registration information required by the registration form on the platform, including your personal contact information or a close family member if necessary, as well as residence and other information, and you may choose not to show your real name to the service provider (specialist or consultant), and replace it with an anonymous username or nickname, while undertaking to provide correct and updated personal contact information for emergency cases.

You also acknowledge and undertake that the personal data required of you is complete, correct, accurate, and up-to-date when registering on the platform, and that every time you log in, you will ensure the integrity and up-to-dateness of this information in order to maintain its credibility and accuracy, as your access to the services is conditional on the validity of that information, as it will depend on These service providers use this information in determining how to interact with you and to perform the appropriate service and processing for you. In the event that you provide the platform with incorrect, inaccurate, not current, or incomplete data or information, or if you have(FAMCARE) reasonable grounds to suspect that the account information is incorrect, inaccurate, not current, or incomplete, (FAMCARE) reserves the full right to refuse to provide you any future services to use the platform or close your account with it.

You also acknowledge and agree not to create more than one account for yourself on the Platform, or to create an account for anyone other than yourself without first obtaining that other person’s permission, and you undertake to maintain the confidentiality of your account password, username, and any security information pertaining to or relating to your account on the Platform. , it will not be(FAMCARE) shall be liable in any way for any loss or damage that you may incur as a result of someone else accessing and using your account, whether that use is with or without your knowledge, and you also agree to allow the service provider to disclose your information and personal data to the competent authorities in cases that may threaten Your safety or other emergencies as described in our Privacy Policy.

Third: The right to obtain services

You represent and warrant the following:

• Your use of the Services has never been suspended(FAMCARE) or prevented you from using it at any time.
• You are not a competitor(FAMCARE) Nor do you offer any product competing with the services provided by (FAMCARE).
• You have full power and authority to contract and you will not be in breach of any law or contract.

Fourth: Undertakings and guarantees

You represent and warrant that you will:

• Comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.
• Provide true and accurate information to(FAMCARE) and update it periodically.
• Retreat and comply with any notices sent by(FAMCARE) in connection with your use of the Service provided by the Platform.
• You will not duplicate, sublicense, issue, publish, transfer, distribute, perform, offer, sell, or reclassify the Services. (FAMCARE), otherwise, you will have transferred or commercially exploited the Service, except as permitted under this Contract.
• You will not use the information, content, or any data accessed or obtained through the Services(FAMCARE) for any purpose other than for personal use and you will use the Platform and Services exclusively for your own purposes and will not sell them to any third party (including but not limited to providing any service to any other person).
• You will use the services or the platform for legitimate purposes only, and you will not use the services to send or store any illegal materials, or for the purpose of fraud in any way, including but not limited to fraud-free services provided by the platform to you from time to time to benefit from those services every time By registering with more than one account for you on the platform.
• You will not use the Service or the Platform to cause harm, annoyance, or inconvenience to anyone.
• Will not hinder the proper operation of the platform(FAMCARE).
• You will not attempt to harm the Service or the Platform in any way.
• You will not copy or distribute the application or other content without written permission from(FAMCARE).
• You will keep your account password, or any identification we provide, and access to your account, secure and confidential.
• You will provide us with all evidence of your identity at our discretion(FAMCARE) Special.
• You agree to exchange information between companies within the platform regarding your operations and to evaluate transactions with you.
• You acknowledge and agree to this disclaimer(FAMCARE) and service providers from any emergency situations that you may be exposed to or that require urgent intervention to help you, or any risks that threaten your life or the lives of your family members. In such cases, you must communicate with the concerned and competent authorities directly and immediately.
• is entitled to(FAMCARE) refuse to provide the service or use the application without giving reasons.

Fifth: The scope of the license

give you(FAMCARE) a non-exclusive, non-transferable, non-assignable, non-sublicensable, and irrevocable license to obtain and use its services solely for your personal purpose (not for any commercial purposes including but not limited to) in accordance with this Agreement, so you must:

• You will not make the Services available or rent, lease, assign, resell, distribute, or sublicense the Services to any third party.
• Not modify, abbreviate, translate, abstract, create sub-work based on decompilation, or reverse engineer the design of the Platform(FAMCARE) or otherwise identify or attempt to identify or attempt to access the source code or internal design of the Services or any text, multimedia images (images, audio, video files), data or other information provided by (FAMCARE) or Third-party service providers.
• You will not delete, alter, or otherwise modify any copyright or other official notices contained in the Services.
• You will not intentionally transfer or distribute the Services, or allow the Services to be downloaded for use other than as specified herein.
• Do not allow the sharing of the user name/password or other justifications for access to the services(FAMCARE).

Sixth: Payment and prices

Appear(FAMCARE) services prices for each service and it has the right to present offers on its services, whether it is for one session or several sessions, and the prices of services are approved before request, and (FAMCARE) services prices are characterized by being fixed, but this does not prevent at any time and for any reason, (FAMCARE) updates the prices of its services, changes the payment mechanism, or recovers the amounts paid from you for the service provided to you, as you must be constantly aware of the prices of our services. In the event that the use of the Platform or the services in it are subject to any fees or taxes imposed in the future, you acknowledge and agree to pay them.

It is also required to take advantage of(FAMCARE) and its services to use electronic payment methods such as transfers or with a third party such as (Mada / Visa / MasterCard) or a mobile payment service provider or other electronic payment methods approved by the platform, and (FAMCARE) has the right to use installment services as a TAPI service Accordingly, when you use the Service, you acknowledge and agree to Tabby installment terms and conditions policy.

To clarify, in the event that a high-value product is purchased and services from a lower-value product are utilized, claiming the price difference between the two products is not permissible after the session has been used.

Organization discounts:

• Clients of contracted organizations get a special discount, after verifying that the client belongs to the organization.
• If it is verified that he is not within the organization, Famcare has the right to remove him, and Famcare has the right to determine the refund amount as it deems appropriate.

Seventh: Cancellation policy and claim for compensation or refund:

• Policy for canceling paid sessions.

  • In the event that the scheduled session is canceled before its start date, compensation shall be forfeited.
  • In the event that the session is terminated due to the specialist’s late response to the client after (10) minutes have passed from the date of the session, compensation shall be due.
  • in condition cancellation of the appointment from a specialist, He deserves compensation you will be excluded from this if the customer violates the “Terms of Use” policy”
  • In the event of a technical problem caused by the platform during the session, which leads to the inability to complete the session or prevents him from communicating with the specialist, he deserves compensation.
  • The client is not entitled to request another session if he requests to change the specialist chosen by him.
  • The client is not entitled to request another session after the start of the session and (FAMCARE) is considering compensating the client with another session.

• Packages and packages policy.

  • The customer has the right to cancel the package before the start of the first session, and he has no right after that.
  • In the event that the customer deletes his account, the amount paid for the package cannot be refunded.
  • In the event that the user violates the terms of use of the platform, he has the right to(FAMCARE) Termination of the user’s account, and if you have remaining sessions, the amount will be returned after deducting the used sessions at their original price.
  • The customer has the right to refund the amount paid for the paid sessions, packages, and packages if two conditions are met:
    • before the start of the session.
    • The cancellation and refund request shall be made within 14 days from the date of purchase.
  • When the customer purchases sessions in multiple quantities, it is important to clarify that our refund policy allows for a full refund of the purchase value, with no partial refunds accepted.

• Support sessions policy

• • The customer has the right to cancel the session and refund the amount paid before the start of the session, within 14 days from the date of purchase.
  • In the event that the customer deletes his account, the amount paid for the session cannot be refunded.
  • In the event that the user violates the terms of use of the platform, he has the right to(FAMCARE) Termination of the user’s account, and in the event that you have a remaining support session, the amount will be returned.

* Note: If the refund process is accepted, the amount will be returned to the customer’s account within 14 working days, from the date of the request, due to “the policies of some bank cards.”

Eighth: Subscriptions to famcare:

• Fee payment and cancellation

The subscription fee is paid in advance and the customer acknowledges that activating the payment services will be his full responsibility as the owner of the account. If he does not wish to keep it active, the responsibility for cancellation also rests with him. As the credit card services (Mada / Visa / MasterCard) are third-party services and it is his sole responsibility to cancel the activation as the service is provided by a third party.

• Automatic renewal

  • You acknowledge and agree that your subscription will automatically renew for the package chosen using the payment method previously entered into the customer account upon expiry of the current subscription period for additional access periods (each a “renewal date”) unless you stop the renewal of your subscription in a timely manner. valid prior to the applicable renewal date (subject to the cancellation process described in the Terms of Use).
  • If the payment is not settled successfully due to a payment error, insufficient card balance, etc., the subscription will not be automatically renewed.

• Subscription fee change

  • is entitled to(FAMCARE) FOR ADDITIONAL FEES AND CHARGES OR MODIFY SUCH FEES FOR EXISTING SERVICES INCLUDING, BUT NOT LIMITED TO (YOUR SUBSCRIPTION PLAN AND YOUR SUBSCRIPTION FEES), AT ANY TIME IN OUR SOLE DISCRETION AND OUR PRICING OR PAYMENT ARE EFFECTIVE IN THE BILLING CYCLE AFTER NOTICE Such change is made to you as set forth in these Terms of Use.
  • You agree to any fees, charges, or taxes arising from your use of this payment method. If you wish to change your payment method and/or change your credit card details, you can and should update your payment information in the Account section of the Service.

• Session validity

The customer has a certain number of sessions with a specific validity date for the session to be consumed before the specified date, and in the event that the session is not consumed before the specified date, the session is invalid, and unused sessions are not carried over to the following months.

• Subscription cancellation policy

  • The user can stop renewing his subscription at any time directly through the application, and the subscription service will continue until the end of the current subscription period
  • When the subscription renewal payment process fails, the subscription will not be renewed, and an alert will be sent to the customer before the subscription is stopped.
  • In the event that the customer deletes his account and has an active subscription, he will be informed that the automatic renewal of the subscription will be stopped and that he will lose his subscription.
  • In the event that the customer deletes his account and has an active subscription, he is not entitled to claim a return as long as the return conditions mentioned in the return policy do not apply to him.

• Subscription refund policy

  • The customer has the right to request a refund of the subscription in full, according to each subscription, according to the following details:
    • The one-month package is within 48 hours from the time of subscription, in the event that no paid session or support session was used.
    • 3-month package within 6 days from the time of subscription, in the event that no paid session or support session was used.
    • 6-month package within 10 days from the time of subscription, in the event that no paid session or support session was used.
    • 12-month package within 14 days from the time of subscription, in the event that no paid session or support session was used.
  • If the customer requests a return after the specified period for any package from the time of purchase, the request will be rejected

Ninth: Limits and scope of legal liability

Available on the platform(FAMCARE) services, content, advice, information, etc. in the form of general publications, these publications are intended for publishing purposes as general information only and do not mean that they act as medical advice. We always advise you to verify the validity of the information provided through the platform and to assess its suitability for you. Whether or not to rely on such content or information is your sole responsibility. The services of the platform may contain scientific, specialized, or advisory information or contents, and the like, provided by service providers or others, and these contents are the sole responsibility of the individual who made them available to users, (FAMCARE) confirms that it tries as much as possible to review the contents of the platform to determine whether it is compatible with its policies. Or the relevant systems and it has the full right to delete or refuse to display the content that it deems contrary to its policies or the goals of its creation, but this does not necessarily mean that it has reviewed all the content displayed on the platform.

You will keep(FAMCARE) as much as possible on the correctness and updating of the platform and its contents, but it does not guarantee that the contents of the platform are free from errors, defects, malware and viruses and does not guarantee the validity, accuracy and update of the platform, and (FAMCARE) is not responsible for any damages resulting from the use (or inability to use) The Platform, including damages caused by malware or viruses, shall not be liable for incorrect or incomplete information or the Platform, unless such damage results from willful misconduct or gross negligence on the part of FAMCARE.

The platform guarantees that the necessary care is taken in verifying the validity of the service provider’s data and qualifications, however, we do not guarantee that the service provider will be able to assess the efficiency or suitability of your needs or provide the right advice to you, and you acknowledge and agree that you bear full responsibility for the decision to communicate with the specialist Or the consultant through the platform and continuing to interact with it, and that the role of the platform is completely limited to verifying the data and qualifications of the service providers, and enabling you to communicate with them, without guaranteeing the validity or accuracy of the advice provided to you, nor guaranteeing an evaluation of its suitability for you, nor guaranteeing any advice or information. Related to medicines or drugs related to your condition, the platform is not responsible for any damages incurred by the user due to reliance on any of the services, advice, or content provided to him by specialists or consultants. As you give up(FAMCARE) assumes its responsibility for any emergency situations that you may be exposed to or that require urgent intervention to help you, or any risks that threaten your life or the lives of your family members. In such cases, you must communicate with the concerned and competent authorities directly and immediately.

Also, do not accept FAMCARE shall have no liability for any acts, conduct, conduct, negligence or all of the foregoing on the part of the Service Provider, and therefore any complaints regarding the Services shall be brought against the Service Provider, nor shall FAMCARE, its agents, licensors or affiliates shall in no event be liable for direct or indirect damages, penalties, special damages, incidental or consequential damages (including, but not limited to, damages resulting from business interruption, loss of business information or other financial losses) directly caused or indirectly from accessing, using (or failing to use), or relying on the Services.

Any offers, advertisements, or competitions that have not been announced on the platform shall not be considered(FAMCARE) or through our social media are managed by us, and you have no right to ask us to implement them. In addition, FAMCARE shall not be liable for any fraud committed through unofficial offers, advertisements, or contests held on behalf of FAMCARE.

Tenth: Not to misuse

You acknowledge and undertake not to misuse the Platform and its services in any way that is inconsistent with these Terms, or use them in ways that are contrary to the system or for illegal purposes, and not to attempt to disrupt its operation or attempt to gain unauthorized access to any accounts of users or service providers in any way. You also acknowledge and undertake not to publish any content related to the platform or the conversations or sessions that take place through it for the purpose of insulting or defaming the platform or any of its employees or service providers, and that if you do so, he has the right to(FAMCARE) Take all regular and legal measures against you.

Eleventh: Providing the platform

In view of the interruption, collapse, or failure of electronic services, access to the platform(FAMCARE) IS AVAILABLE AS IS AND IN ITS CONDITION ONLY.

We may, at our sole discretion, impose limits or restrictions on your use of the Platform(FAMCARE). In addition, for security, technical, maintenance, legal, or regulatory reasons, or as a result of any breach of these Terms, we have the right to withdraw the (FAMCARE) platform or your access to (FAMCARE) platform, at any time and without any prior notice from us.

It also maintains(FAMCARE) has the full right and at its sole discretion, to change the services or any related matters at any time and/or stop publishing the services or replace them with other similar services.

Twelfth: Modifying the conditions

We may have to update these terms or other policies approved by us based on new regulations and instructions or through our periodic evaluation of them. We will notify you in the event of any of these amendments to our terms, conditions, and policies, and we will publish them, bearing in mind that your continued use of the platform after receiving notification Amendment is your acceptance of these amendments and your commitment to work with them.

It may appear to us for any reason – according to our sole discretion – the occasion to deny access to the service to anyone at any time, and the management of the platform has all the powers to delete, edit or remove any account or content from any user or service provider that violates any of our policies or the goals of creating platform or public system.

Thirteenth: Intellectual property rights

All visual interfaces, charts, designs, information, content, and computer code of the platform – the application – and the software used in addition to all non-identifying data, metadata, and research data resulting from the use or provision of services through the platform, and all content, information and services provided through the platform belong to the intellectual property of(FAMCARE) alone, and users may not use any such content, information or data except with our written permission, including reproduction, retransmission, distribution, publication, sale, broadcast or release to the public or to any third party.

Fourteen: Security and privacy

You acknowledge that you are solely responsible for the privacy of the Services, and are solely responsible for their use by any other person using your account and/or username, password, or access credentials. You also agree to be notified(FAMCARE) If you become aware of any loss, theft, or unauthorized use of any password, username, IP address, or other methods of accessing the services, as the privacy policy of the platform describes (FAMCARE) deals ) with your personal data and protect your privacy when you use its services. By agreeing to register on the platform, you acknowledge and agree to use that data and information in accordance with its privacy policy.

Fifteenth: Dealings with others

While using the Platform or the Services, links to websites owned and controlled by third parties may be provided from time to time in order to correspond with others, purchase products or services from them, or participate in promotions offered by them, and those links take you outside the Platform and the Service, which are outside the control of(FAMCARE).

While using the Platform and Services, you may correspond with, purchase goods or services, or participate in promotions offered by service providers, advertisers, or sponsors offering their goods or services through the Platform or Service, and those links take you outside the Website, Platform, and Service, and are outside the control of(FAMCARE). The websites to which you may link have separate terms and conditions as well as a separate privacy policy. FAMCARE is not responsible for the content and activities of these websites and we cannot be held liable for them. Therefore, you bear the entire risk that results from visiting or accessing these sites.

Please note that these other websites may send their own cookies to users, collect their data, or solicit personal information about them, so we recommend that you check the terms of use or privacy policies on those websites before using them.

Sixteen: Termination

• termination before(FAMCARE), the management of the platform (FAMCARE) has the right, according to its discretion, to terminate your access to your account, or to prevent your access to the platform or any part of it for any reason whatsoever and without giving any reason at all, and it is also entitled to stop the continuation of the platform or any of its services or terminate any license or permission granted to you under the terms and conditions of this contract at any time and without the need to send any prior notice of that, and you also acknowledge and agree that (FAMCARE) is not legally responsible to you or to any third party for such termination.

Without limiting the generality of the following text, it is entitled to(FAMCARE) to terminate your account with it in cases of suspicion of fraud or the occurrence of the termination of these terms contained in this contract, and in this case, it has the right to refer the matter to the competent authorities to enforce the relevant laws and regulations, and these solutions come in addition to any other solutions that you may enjoy (FAMCARE) according to regulations and laws.

• Termination by the user, In case you are not satisfied with the platform(FAMCARE), please let us know by sending us an email to the following address:[email protected], and we will endeavor in all reasonable ways to solve your problem, and in the event that you are still not satisfied with the platform, the solution available to you is to stop using it.

Seventeen: Compensation

You acknowledge and agree to indemnify the platform(FAMCARE) and/or any of its related entities and employees, managers, employees and/or affiliated entities, immediately and upon request, for all claims, obligations, losses, and costs, including legal fees arising from any breach of laws and regulations. Or a violation of these conditions by you or other damages arising from your use of the (FAMCARE) platform.

Eighteenth: General

• Invalidity If any court decides or finds a provision of these Terms to be invalid or in any way unenforceable, then that provision will be severed from these Terms, while the remaining provisions of the Terms will remain in full force and effect.
• Third parties, these terms apply between(FAMCARE) and its users. No other person shall be entitled to benefit from these Terms. (FAMCARE) reserves the right to perform any of its obligations, and to exercise any rights granted to it by these terms, through a third party.
• Referral, keep(FAMCARE) reserves the right to assign or in any way transfer any or all of its rights and obligations under these Terms to any third party.

XIX: Notices

is entitled to(FAMCARE) that you send the notices addressed to you through e-mail, regular mail, or by placing the notice on the platform, and if the notice is sent to you through e-mail, it will be considered that you have received it after the lapse of (24) hours from the time Send it to you, unless (FAMCARE) is notified that the email addressee is invalid and not working. In the event that the notice was sent by placing it on the (FAMCARE) platform, it will be considered that the notice has been received by you as soon as it is placed directly on the platform. In contrast to the foregoing, (FAMCARE) may send a legal notice to you by sending it to your regular mail address – if it is available in your data on the platform – in which case it will be deemed that you received the said notice after three days have passed from the date it was sent to the regular mail.

Twentieth: Applicable Law and Dispute Resolution

This contract is subject to the provisions of Islamic Sharia and all regulations and instructions in force in the Kingdom of Saudi Arabia, and in the event of the occurrence or emergence of any disputes or disagreements between the two parties regarding the implementation or interpretation of this contract or related matters or issues and cannot be resolved amicably within (30) days from the date of its inception or occurrence, it is resorted to the competent court to adjudicate it, in accordance with the applicable laws in the Kingdom of Saudi Arabia.

XXI: Communication

In the event that you wish to make any comments directed to us about the platform(FAMCARE) Or if you wish to ask any questions related to this, please kindly contact us through the form provided for that on the platform or by sending an e-mail to the following address:[email protected] You can also contact us directly via the following number: (+966570232320).