Terms of use EN

Last updated : ‏13‏/02‏/2023

Terms of use for the user of the (FAMCARE) platform

These terms represent a formal legal agreement “contract” between the (FAMCARE) platform and users, and the (FAMCARE) platform is an electronic platform “hereinafter referred to as (FAMCARE) or the possessive pronoun (our) or the pronoun of the speaker (us)” that provides family and psychological counseling services For all family members “the user/users” , by linking them with a group of specialists in the field of family and psychological counseling “service providers” through the possibility of communicating with specialists and consultants specialized in the field and asking them or holding sessions with them through text, audio or video conversations, and conducting psychological tests and courses Rehabilitation and other services, provided at subsidized prices within the reach of all segments of society.

Any use by you of the services provided by the (FAMCARE) platform constitutes your acceptance of this contract and its provisions, and accordingly, you must not use the platform if you do not agree to the terms contained in this contract.

The (FAMCARE) platform reserves its full right to amend or change these terms without any prior notice, and it is your responsibility as a user of the platform to review the terms and conditions of use periodically to see updates to the terms, and we also hope that you review our privacy policy to learn more about how we use the information provided to us by users of the Platform.


First: eligibility

In order to be able to use and benefit from this platform, you must have reached the age of majority (the legal age) according to the legal system to which you are subject, and if your age is between the age of thirteen and under the age of eighteen, you must obtain permission from your guardian or owner The authority to use the service , and you must be able and fully qualified to agree to the terms, conditions, obligations, undertakings and guarantees stipulated in the terms and conditions of this contract, as well as to abide by and comply with them. You also acknowledge that you meet all eligibility requirements set forth in the terms and conditions of this contract. The platform shall not bear any responsibility as a result of the use of the service by an unqualified person.


Second: Register the account

To take advantage of (FAMCARE) services, you will need to register by creating your own account on the platform. If you choose to create an account or profile on our platform, you agree to provide the personal registration information required by the registration form on the platform, including your personal contact information or With one of those close to the family if necessary, as well as residence and other information, and you may choose not to show your real name to the service provider (specialist or consultant), and replace it with an anonymous username or nickname, while undertaking to provide correct and updated personal contact information for emergency cases.

You also acknowledge and undertake that the personal data required of you is complete, correct, accurate, and up-to-date when registering on the platform, and that every time you log in, you will ensure the integrity and up-to-dateness of this information in order to maintain its credibility and accuracy, as your access to the services is conditional on the validity of that information, as it will depend on These service providers use this information in determining how to interact with you and to perform the appropriate service and processing for you. In the event that you provide the platform with incorrect, inaccurate, not current or incomplete data or information, or (FAMCARE) has reasonable grounds to suspect that the account information is incorrect, inaccurate, not current or incomplete, (FAMCARE) reserves reserves the full right to refuse to provide you with any future services to use the platform or to close your account with it.

You also acknowledge and agree not to create more than one account for yourself on the Platform, or to create an account for anyone other than yourself without first obtaining that other person’s permission, and you undertake to maintain the confidentiality of your account password, username, and any security information pertaining to or relating to your account on the Platform. FAMCARE will not be liable in any way for any loss or damage that you may incur as a result of someone else accessing and using your account, whether that use is with or without your knowledge, and you also agree to allow the service provider to disclose your information and personal data to the competent authorities in Situations that may threaten your safety or other emergencies as described in our Privacy Policy.


Third: The right to obtain services

You represent and warrant the following:

FAMCARE) services has never been suspended or prevented from using them at any time.

You are not a competitor to (FAMCARE) nor do you offer any competing product to the services provided by (FAMCARE).

You have full power and authority to contract and you will not be in breach of any law or contract.


Fourth: undertakings and guarantees

You represent and warrant that you will:

Comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.

Provide correct and accurate information to (FAMCARE) and update it periodically.

You shall review and comply with any notices sent by FAMCARE in connection with your use of the Service provided by the Platform.

You will not duplicate, sublicense, issue, publish, transfer, distribute, perform, offer, sell or rebrand the FAMCARE Services, otherwise transfer or otherwise commercially exploit the Service, except as permitted by under this contract.

You will not use the information, content or any data you access or obtain through FAMCARE services for any purpose other than for personal use and you will use the platform and services exclusively for your own purposes and will not sell them to any third party (including but not limited to providing no service to anyone else).

You will use the services or the platform for legitimate purposes only, and you will not use the services to send or store any illegal materials, or for the purpose of fraud in any way, including but not limited to fraud free services provided by the platform to you from time to time to benefit from those services every time By registering with more than one account for you on the platform.

You will not use the Service or the Platform to cause harm, annoyance or inconvenience to anyone.

You will not impede the proper operation of the (FAMCARE) platform.

You will not attempt to harm the Service or the Platform in any way.

You will not copy or distribute the application or other content without the written permission of (FAMCARE).

You will keep your account password, or any identification we provide, and access to your account, secure and confidential.

You will provide us with all evidence of your identity at FAMCARE’s sole discretion .

You agree to exchange information between companies within the platform regarding your operations and to evaluate transactions with you.

You acknowledge and agree to release (FAMCARE) and the service providers from any emergency situations that you may be exposed to or that require urgent intervention to help you, or any risks that threaten your life or the lives of your family members. In such cases, you must communicate with the concerned and competent authorities directly and immediately.

(FAMCARE) has the right to refuse to provide the service or use the application without giving reasons.


Fifth: The scope of the license

(FAMCARE) grants you a non-exclusive, non-transferable, non-assignable, non-sublicensable and irrevocable license to obtain and use its services solely for your personal purpose (not for any commercial purposes including but not limited to) in accordance with this contract, so you must :

You will not make the Services available or rent, lease, assign, resell, distribute or sublicense the Services to any third party.

Not to modify, abbreviate, translate, abstract, create a sub-work based on decompiling, performing a reverse engineering of the design of the FAMCARE platform or otherwise identifying or attempting to identify or attempt to access the source code, the internal design of the Services, or any text , multimedia images (images, audio, video files), data or other information provided by FAMCARE or third party service providers.

You will not delete, alter, or otherwise modify any copyright or other official notices contained in the Services.

You will not intentionally transfer or distribute the Services, or allow the Services to be downloaded for use other than as specified herein.

Do not allow the sharing of the user name / password or other justifications for accessing (FAMCARE) services.


Sixth: Payment and prices

(FAMCARE) shows the prices of services for each service, and it has the right to present offers on its services, whether it is for one session or several sessions, and the prices of services are approved before the request, and the prices of (FAMCARE) services are fixed, but this does not prevent at any time For any reason, FAMCARE may update the prices of its services, change the payment mechanism, or refund the amounts paid from you for the service provided to you. You should always be aware of the prices of our services. In the event that the use of the Platform or the services in it are subject to any fees or taxes imposed in the future, you acknowledge and agree to pay them.

order to benefit from (FAMCARE) and its services, it is also required to use electronic payment methods such as transfer or with A third party such as (Mada / Visa / MasterCard) or a mobile payment service provider or other electronic payment methods approved by the platform, and (FAMCARE) has the right to use installment services as a Tabby service. Accordingly, when you use the service, you acknowledge and agree to the terms policy And the provisions of Tabi for installments .


Organization discounts:

Clients of contracted organizations get a special discount, after verifying that the client belongs to the organization.

If it is verified that he is not within the organization, Famcare has the right to remove him, and Famcare has the right to determine the refund amount as it deems appropriate.


Seventh: Cancellation policy and claim for compensation a and Retrieval:

Policy for canceling paid sessions.

If the scheduled session is canceled before the start of the session Its due date is compensated .

In the event that the session is terminated due to the specialist’s delay in responding to the client , after (10) minutes have passed from the date of the session, he shall be entitled to compensation .

In the event that the appointment is canceled by the specialist, compensation is due An exception is made in the event that the customer violates the “Terms of Use ” policy.

In the event of a technical problem caused by the platform during the session, which leads to the inability to complete the session or prevents him from communicating with the specialist, he shall be entitled to compensation .

The client is not entitled to request another session if he requests to change the specialist chosen by him.

The customer is not entitled to request another session after the session has started And (FAMCARE) may consider compensating the client with another session.

The customer has the right to cancel the package before start The date of the first session and he is not entitled after that .

In the event that the customer deletes his account, the amount paid for the package cannot be refunded.

FAMCARE) has the right to terminate the user’s account, and if you have remaining sessions, the amount will be returned after deducting the used sessions at their original price.

The customer has the right to refund the amount paid for the paid sessions, packages and packages if two conditions are met:

before the start of the session .

The cancellation and refund request shall be made within 14 days from the date of purchase.

Support sessions policy

The customer has the right to cancel the session and refund the amount paid before the start of the session within 14 days from the date of purchase .

In the event that the customer deletes his account, the amount paid for the session cannot be refunded.

FAMCARE) has the right to terminate the user’s account, and if you have a remaining support session, the amount will be returned.

* Note : If the refund process is accepted, the amount will be returned to the customer’s account within 14 working days, from the date of the request, due to “the policies of some bank cards”.


Eighth: Subscriptions to FamCare :

Fee payment and cancellation

The subscription fee is paid in advance and the customer acknowledges that activating the payment services will be his full responsibility as the owner of the account. If he does not wish to keep it active, the responsibility for cancellation also rests with him. Whereas, credit card services (Mada / Visa / MasterCard) are third party services and it is the sole responsibility to deactivate the service since the service is provided by a third party.


Automatic renewal

You acknowledge and agree that your subscription to the package chosen using the payment method previously entered into the customer account will be automatically renewed upon expiration of the current subscription period for additional access periods (each, the “Renewal Date”), unless you properly cancel your subscription prior to the applicable renewal date (subject to the cancellation process described in the Terms of Use).

If the payment is not successfully settled due to a payment malfunction, insufficient card balance, etc., the subscription will not be automatically renewed.


Subscription fee change

FAMCARE may charge additional fees and charges or modify those fees for existing services including, without limitation (your subscription plan and your subscription fees), at any time in our sole discretion and our pricing or payment shall be in effect in the billing cycle. After such change has been notified to you as set forth in these Terms of Use .

You agree to any fees, charges, or taxes arising from your use of this payment method. If you wish to change your payment method and/or change your credit card details, you can and should update your payment information in the Account section of the Service .


Session validity

The customer has a certain number of sessions with a specific validity date for the session to be consumed before the specified date, and in the event that the session is not consumed before the specified date, the session is considered invalid and unused sessions are not carried over to the following months.


Subscription cancellation policy

The user can cancel his subscription at any time through the application directly, and the subscription service will continue until the end of the current subscription period, and the cancellation will be considered as not renewing the next subscription.

, the subscription will not be renewed , and an alert will be sent to the customer before the subscription is stopped.

In the event that the customer deletes his account and has an active subscription, he will be informed that the automatic payment will be stopped and that he will lose his subscription.

In the event that the customer deletes his account and has an active subscription, he is not entitled to claim a return as long as the return conditions mentioned in the return policy do not apply to him .


Subscription refund policy

package within 48 hours from the time of subscription, in the event that no paid session or support session was used.

3-month package within 6 days from the time of subscription, in the event that no paid session or support session was used.

6-month package within 10 days from the time of subscription, in the event that no paid session or support session was used.

12-month package within 14 days from the time of subscription, in the event that no paid session or support session was used.


Ninth : Limits and scope of legal responsibility

Services, content, advice, information, etc. are available on the (FAMCARE) platform in the form of general publications. These publications are intended for publishing purposes as general information only, and do not mean that they act as medical advice. We always advise you to verify the validity of the information provided through the platform, and to assess its suitability for you. Whether or not to rely on such content or information is your sole responsibility. The services of the platform may contain scientific, specialized or advisory information or content, etc. provided by service providers or others, and these contents are the sole responsibility of the individual who made them available to users, and (FAMCARE) confirms that it tries as much as possible to review the contents of the platform to determine whether it is compatible with its policies. Or the relevant systems, and it has the full right to delete or refuse to display the content that it deems contrary to its policies or the goals of its creation, but this does not necessarily mean that it has reviewed all the content displayed on the platform.

FAMCARE) will maintain as much as possible the correctness and update of the platform and its contents, but it does not guarantee that the contents of the platform are free from errors, defects, malware and viruses and does not guarantee the correctness, accuracy and update of the platform, and (FAMCARE) shall not be liable for any damages resulting from the use (or inability to use The Platform, including damage caused by malware or viruses, shall not be liable for incorrect or incomplete information or the Platform, unless such damage is caused by willful misconduct or gross negligence on the part of FAMCARE .

The platform guarantees that the necessary care is taken in verifying the validity of the service provider’s data and qualifications, however, we do not guarantee that the service provider will be able to assess the efficiency or suitability of your needs or provide the right advice to you, and you acknowledge and agree that you bear full responsibility for the decision to communicate with the specialist Or the consultant through the platform and continuing to interact with it, and that the role of the platform is completely limited to verifying the data and qualifications of the service providers, and enabling you to communicate with them, without guaranteeing the validity or accuracy of the advice provided to you, nor guaranteeing an evaluation of its suitability for you, nor guaranteeing any advice or information. relating to medications or drugs related to your condition, The platform is not responsible for any damages incurred by the user due to reliance on any of the services, advice or content provided to him by specialists or consultants. (FAMCARE) also disclaims responsibility for any emergency situations that you may be exposed to or that require urgent intervention to help you, or any risks that threaten your life or the lives of your family members. In such cases, you must communicate with the concerned and competent authorities directly and immediately.

FAMCARE does not accept any liability for any actions, conduct, conduct, negligence or all of the foregoing on the part of the Service Provider, and therefore any complaints about the Services should be made to the Service Provider, nor shall FAMCARE, its agents or licensors or its affiliates shall be liable in any event for direct, indirect, punitive, special, incidental or consequential damages (including, but not limited to, damages resulting from business interruption, loss of business information or other financial loss) arising directly or indirectly from access to, use of (or failure to use), or reliance on the Services.

Any offers, advertisements or competitions that were not announced on the official (FAMCARE) platform or through our social media that are managed by us are not valid, and you have no right to ask us to implement them. In addition, (FAMCARE) has no responsibility for any fraud committed through offers, advertisements or contests held in an unofficial way on behalf of (FAMCARE).


Tenth: Not to misuse

You acknowledge and undertake not to misuse the Platform and its services in any way that is inconsistent with these Terms, or use them in ways that are contrary to the system or for illegal purposes, and not to attempt to disrupt its operation or attempt to gain unauthorized access to any accounts of users or service providers in any way. You also acknowledge and undertake not to publish any content related to the platform, conversations or sessions that take place through it for the purpose of insulting or defaming the platform or any of its employees or service providers, and that if you do so, (FAMCARE) has the right to take all legal and legal measures against you .


Eleventh: Providing the platform

In view of the interruption, collapse or breakdown of electronic services, access to the (FAMCARE) platform is provided as is and in its current state only.

We have the right, at our absolute discretion, to impose limits or restrictions on your use of the (FAMCARE) platform. In addition, for the purposes of security, technical reasons, maintenance, legal or legislative, or as a result of any breach of these terms, we have the right to withdraw the (FAMCARE) platform or your access to the (FAMCARE) platform, at any time and without any prior notice from us. .

FAMCARE) also reserves the full right, at its sole discretion, to change the services or any related matters at any time and / or stop publishing the services or replace them with other similar services.


Twelfth: Modifying the conditions

We may have to update these terms or other policies approved by us based on new regulations and instructions or through our periodic evaluation of them. We will notify you in the event of any of these amendments to our terms, conditions and policies, and we will publish them, bearing in mind that your continued use of the platform after receiving notification Amendment is your acceptance of these amendments and your commitment to work with them.

It may appear to us for any reason – according to our sole discretion – the occasion to deny access to the service to anyone at any time, and the management of the platform has all the powers to delete, edit or remove any account or content from any user or service provider that violates any of our policies or the goals of creating platform or public system.


Thirteenth: Intellectual property rights

All visual interfaces, charts, designs, information, content, and computer code of the platform – the application – and the software used in addition to all non-identifying data, metadata and research data resulting from the use or provision of services through the platform, and all content, information and services provided through the platform belong to the intellectual property of (FAMCARE) Users may not use any such content, information or data except with our written permission, including by reproducing, retransmitting, distributing, publishing, selling, broadcasting or making available to the public or to any third party.


Fourteen: security and privacy

You acknowledge that you are solely responsible for the privacy of the Services, and are solely responsible for their use by any other person using your account and/or username, password or access credentials. You also agree to notify FAMCARE if you become aware of any loss, theft, or unauthorized use of any password, username, IP address , or other means of accessing the Services, as described in this Privacy Policy. The platform discusses how FAMCARE deals with your personal data and protects your privacy when you use its services. By agreeing to register on the platform, you acknowledge and agree to use that data and information in accordance with its privacy policy.


Fifteenth: dealings with others

While using the Platform or the Services, links to websites owned and controlled by third parties may be provided from time to time in order to correspond with others, purchase products or services from them, or participate in promotions offered by them, and those links take you outside the Platform and the Service, which are outside the control of (FAMCARE).

While using the Platform and Services, you may correspond with, purchase goods or services, or participate in promotions of service providers, advertisers, or sponsors offering their goods or services through the Platform or Service, and these links take you outside the Site, Platform, and Service, and are outside the control of (FAMCARE). The websites to which you may link have separate terms and conditions as well as a separate privacy policy. FAMCARE is not responsible for the content and activities of these websites and we cannot be held liable for them. Therefore, you bear the entire risk that results from visiting or accessing these sites.

Please note that these other sites may send their own cookies to users, collect their data or solicit personal information about them, so we recommend that you check the terms of use or privacy policies on those sites before using them.


Sixteen: Termination

Termination by (FAMCARE), the platform management (FAMCARE) has the right, according to its discretion, to terminate your access to your account, or to prevent your access to the platform or any part of it for any reason whatsoever and without giving any reason at all, and it is also entitled to stop the continuation of The platform or any of its services or the termination of any license or permission granted to you under the terms and conditions of this contract at any time and without the need to send any prior notice of that, and you also acknowledge and agree that (FAMCARE) is not legally responsible against you or in the face of any third party for such termination.

Without limiting the generality of the following text, (FAMCARE) has the right to terminate your account with it in cases of suspicion of fraud or the termination of these terms contained in this contract, and in this case it has the right to refer the matter to the competent authorities to enforce the relevant laws and regulations, These solutions come in addition to any other solutions that (FAMCARE) may enjoy under the laws and regulations.

Termination by the user, in the event that you are not satisfied with the (FAMCARE) platform, please inform us of this by sending an email to us at the following address: [email protected] , and we will seek all reasonable means to solve your problem, and in the event that you continue to be dissatisfied with the platform, the solution available to you is to stop using it.


Seventeen : Compensation

You acknowledge and agree to indemnify the (FAMCARE) platform and/or any of its related entities and the employees, managers, employees of it and/or its related entities, immediately and upon request, for all claims, obligations, losses, and costs, including legal fees arising For any breach of regulations and laws or violation of these conditions by you or other damages arising from your use of the (FAMCARE) platform.


Eighteenth : General

Invalidity If a court decides or finds a provision of these Terms to be invalid or in any way unenforceable, then that provision will be severed from these Terms, while the remaining provisions of the Terms will remain in full force and effect.

THIRD PARTIES These terms apply between FAMCARE and its users. No other person shall be entitled to benefit from these Terms. (FAMCARE) reserves the right to perform any of its obligations, and to exercise any rights granted to it by these terms, through a third party.

Assignment, FAMCARE reserves the right to assign or in any way transfer any or all of its rights and obligations under these Terms to any third party.


XIX : Notices

FAMCARE) has the right to send notices addressed to you through e-mail, regular mail, or by placing the notice on the platform, and if the notice addressed to you is sent through e-mail, it will be considered that you have received it after (24) hours have passed From the time it is sent to you, unless FAMCARE is notified that the email addressee is invalid and not working. In the event that the notice was sent by placing it on the (FAMCARE) platform, it will be considered that the notice has been received by you as soon as it is placed directly on the platform. In contrast to the foregoing, (FAMCARE) may send a legal notice to you by sending it to your regular mail address – if it is available in your data on the platform – in which case it will be deemed that you received the said notice after three days have passed from the date it was sent to the regular mail.


Twentieth: Applicable Law and Dispute Resolution

This contract is subject to the provisions of Islamic Sharia and all regulations and instructions in force in the Kingdom of Saudi Arabia, and in the event of the occurrence or emergence of any disputes or disagreements between the two parties regarding the implementation or interpretation of this contract or related matters or issues and cannot be resolved amicably within (30) days from The date of its inception or occurrence, it is resorted to the competent court to adjudicate it, in accordance with the applicable laws in the Kingdom of Saudi Arabia.


Twenty- first: communication

In the event that you wish to make any comment directed to us about the (FAMCARE) platform, or if you wish to direct any questions related to that, please contact us through the form designated for that on the platform or by sending an e-mail to the following address: [email protected] famcare .app , you can also contact us directly via the following number: (+966570232320).